CUSTOMER
SERVICE
Frequently
Asked Questions:
How
do I change the address on my account?
How do I make a payment on my account?
How do I renew my subscription?
How do I know when my subscription ends?
What happens if I get a damaged issue?
What happens if I miss an issue?
When
does each issue get mailed out?
Where can I send a letter to the editor?
How do I contact customer service?
Where can I order a media kit?
What is Chicagoland Gardening's reprint policy?
How do I purchase back issues?
Can I purchase multiple issue's of the magazine?
How
do I change the address on my account?
Changing your address can be done easily online by clicking
here. You may also
contact us by mail at Chicagoland Gardening Magazine, P.O. Box 208, Downers
Grove, IL. 60515-0208 or call toll-free 1-866-806-1498 or 630-963-8010. Please
include a copy of your mailing label that is attached to your magazine for
better service.
How do I make a payment on my account?
You may also mail us a check with your invoice (please do not send cash) at
at Chicagoland Gardening Magazine, P.O. Box 208, Downers Grove, IL. 60515-0208
or to pay by credit card call toll-free 1-866-806-1498 or 630-963-8010 to speak
to a customer service representative. We accept Visa, Mastercard, or
Discover.
How do I renew my subscription?
To renew your subscription online, click
here. We will contact you well
in advance of your subscription expiration date by mail so that you will not
miss an issue.
How
do I know when my subscription ends?
Your Magazine Label contains valuable information about your subscription including
your expiration date. The mailing label is affixed to the polybag that the
magazine is delivered in. If you are unsure of your renewal date and are afraid
your subscription has lapsed you can renew online by clicking
here, or contact
our office toll-free 1-866-806-1498 or 630-963-8010 to speak to a customer
service representative.
What
happens if I get a damaged issue?
If you receive copies that have been damaged by postal delivery, please contact
us by email by clicking here. You may also contact us by mail at Chicagoland
Gardening Magazine, P.O. Box 208, Downers Grove, IL. 60515-0208 or call toll-free
1-866-806-1498 or 630-963-8010.
What happens if I miss an issue?
If you have seen Chicagoland Gardening on the newsstand and have not yet received
your copy, it's probably in the mail. Please allow until the third day
of the current issue month before reporting a problem. (For example,
if you have not received the January/February issue, please wait until January
3 before contacting us.) If you have recently ordered a new subscription and
have not yet received your first issue, please be aware that it usually takes
6 to 9 weeks to start subscriptions. If your order date exceeds these timeframes
please call us toll-free 1-866-806-1498 or 630-963-8010 to speak to a customer
service representative.
When does each issue get mailed out?
Chicagoland Gardening is published bi-monthly so you'll receive six (6) issues
per year. Subscriptions are usually mailed out the 3rd week prior to
the current issue month (For example, the March/April issue is mailed out the
3rd week in February).
Where can I send a letter to the editor?
If you have comments regarding Chicagoland Gardening's editorial content, you
may contact our editor, Carolyn Ulrich via email. Any
requests regarding your subscription account should be directed to Customer
Service.
How do I contact customer service?
All general inquiries or problems regarding your account may be handled by
1. E-mailing
2. In writing
to:Chicagoland Gardening Magazine, P.O. Box 208, Downers Grove, IL. 60515-0208
or
3. By phone: toll-free 1-866-806-1498 or 630-963-8010
Where can I order a media kit?
Requests for advertising rates and media kits may be directed via email to
or you may call toll-free 1-866-806-1498 or
630-963-8010. Some information is contained on this website and can be viewed
by clicking here.
What is Chicagoland Gardening's reprint policy?
Chicagoland Gardening magazine is fully protected by copyright and nothing
that appears in it may be reprinted wholly or in part without permission. For
inquiries on reprints, please contact us toll-free 1-866-806-1498 or 630-963-8010.
How do I purchase back issues?
Current and previous issues are available on line by clicking
here.
Can I purchase multiple issue's of the magazine?
If you require multiple issues please contact our office for availablility
and rates by calling toll-free 1-866-806-1498 or 630-963-8010.
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